Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.

To start a return, please contact us at hello@morne.it.com.

Due to our fulfillment process, all returns must be approved by our team before being sent back. Please do not send any items without contacting us first, as they will not be accepted.

Customers are responsible for return shipping costs.

In some cases, we may offer a refund or replacement without requiring the item to be returned.

Damages and issues  
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item. Please provide photo proof so we can evaluate the issue and make it right.

Exceptions / non-returnable items  
We do not accept returns for:
- Change of mind after the order has been shipped  
- Incorrect address provided by the customer  
- Perishable goods, custom products, or personal care items  
- Sale items or gift cards  

Exchanges  
The fastest way to get a replacement item is to contact us. We may offer a replacement instead of a return depending on the situation.

Refunds  
We will notify you once your request has been reviewed. If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

If you have any questions, you can always contact us at hello@morne.it.com.